CUSTOMER SERVICE PARADIGMS FOR THE CHEMICAL INDUSTRY

Organizations that consume chemicals require their suppliers to provide efficient and proactive customer service. A supplier who takes an inordinate amount of time to respond to a query or fails to respond to a specific request for information is likely to be dropped at the first opportunity.   Customer service in the chemical industry fulfills …


BENEFITS OF RATIONALIZING CHEMICAL SUPPLY CHAINS

Chemical procurement is becoming increasingly complex with multiple sources being available for each material, a wide variation in quality, and the inability of purchasing companies to conclusively determine the credentials of a new supplier before an order is actually placed. If companies can simplify their purchasing processes, there are tremendous gains to be made. The …


CHEMICAL SUPPLY DISRUPTIONS – THE BANE OF PRODUCTION SCHEDULES

Manufacturing units are often taken by surprise when their production schedules are thrown out of gear because of a shortage of an essential raw material. An organization may use dozens of chemicals in its production process. The non-availability of even one input can halt a production line.   A majority of companies have well-thought-out contingency …


REGULATORY REQUIREMENTS IN CHEMICAL PURCHASES

When an organization is on the lookout for a new chemical supplier, it is essential that it first verifies that the company meets regulatory requirements. In fact, it is important to carry out this check even for purchases from existing sources because of frequent changes in the applicable rules and regulations.   Manufacturers are responsible …


FINDING THE RIGHT SUPPLIER – A PRIORITY FOR CHEMICAL BUYERS

Identifying the chemical suppliers that can deliver the greatest value to your organization is a challenging task. Long-term agreements for bulk purchases can get you the best rates. But commitments of this type often tie you down and prevent you from taking advantage of changing market conditions.   On the other hand, if you divide …


BUILDING AN EFFICIENT CHEMICAL SUPPLY CHAIN

The volume of chemicals required by an organization often fluctuates. During certain periods, consumption may follow a steady pattern.  At times like this, it is a relatively simple task to ensure that adequate supplies are at hand. Suppliers are aware of the type and quantity of chemicals that a consumer needs. They have enough time …


DEVELOPING AN EFFECTIVE CHEMICAL PROCUREMENT STRATEGY

The purchasing department in a manufacturing organization that requires a steady supply of various chemicals, fulfills its role by playing a delicate balancing act. It is necessary to ensure that the production process is not disrupted due to a supplier, or a distributor failing to meet a delivery commitment. To tackle a contingency of this …


BUYING CHEMICALS FROM INTERNATIONAL SUPPLIERS – E-COMMERCE SITES TO THE RESCUE

Buying raw materials from overseas suppliers holds many attractions for chemical consumers. The primary benefit, of course, is a lower price. If a company in Europe or the US can establish a low-cost supply chain that sources materials from China or the Middle East, it can gain a tremendous competitive advantage. Buying raw materials from …